RETURN, EXCHANGE, AND REFUND POLICIES


INCORRECT ITEM

If we sent you the wrong size/color and/or design, please email us right away, latest 7 days after receiving your package at service@oncloudfaith.com
Please also enclose a clear picture of the item for our records and we will take it from there. 

We accept cancelations within 24 hours of your order being placed. Since every order is made-to-order once we start producing your product you will be unable to cancel it.

For Defective Products:

When the product is incorrect, damaged by the carrier, or defective in another way:

Please email us at service@oncloudfaith.com and please include your order number and a photo of the damaged bag and damaged goods so that we can start a claim with the shipping provider.

Returns must be mailed back to:

Lolabellas LLC

On Cloud Faith

6728 W. Sunset Road, Suite 180

Las Vegas, NV 89118.

Please include your order number and the reason for the return.

To start a return please email us at service@oncloudfaith.com and explain the reason that you want to return your product.

We do not provide free return labels- we can create one for you so that you can drop it off at a USPS location but the price of the label will be deducted form the cost of the refunded item.

You have 30 days from delivery to return the product

Products must be new and unworn in any capacity

We charge a 27% restocking fee for undamaged returned items.

Once we receive the returned item it can take between 5-7 days for your payment to be returned to your payment method. We generally process returns on the day that they arrive but can take up to 3 days (excluding holidays and weekends)

We do not refund any shipping charges

All refunds will go back to the original payment method.

When you purchased the wrong product, it doesn't fit, or you no longer want the item:

Please email us at service@oncloudfaith.com and please include your order number.

Returns must be mailed back to:

Lolabellas LLC

On Cloud Faith

6728 W. Sunset Road, Suite 180

Las Vegas, NV 89118.

Contact us at service@oncloudfaith.com and request return authorization number. Once you have that we will email you a return label. You can request a return label but the cost of the shipping will be deducted from the refunded price, or you can mail it back at your expense.

If you requested a return label a label will be emailed to you using the email provided at checkout.

All customers are required to pay for return shipping of any product they wish to have refunded.

You have 30 days to request a return authorization number. After 30 days you have a further 7 days to drop the package off at an acceptable shipping provider (USPS, FedEx, or UPS). If the product is returned after that window we will not accept any returns

We do not accept returns of used goods

There is a 27% restocking fee for all returned items due to not wanting them (size, color, or desire)

Once we receive the returned item it can take between 5-7 days for your payment to be returned to your payment method. We generally process returns on the day that they arrive but can take up to 3 days (excluding holidays and weekends)

We do not refund the original shipping cost

All refunds will go back to the original payment method.